Order Modification

Efficient Management for Your Premium Acquisitions

The 6-Hour Grace Period

You have a maximum of six (6) hours from the precise timestamp of your purchase to request a cancellation or structural change to your order. Beyond this window, our Antioch fulfillment hub initiates the packing process, and modifications are no longer technically feasible.

If you have a change of heart immediately following your transaction, please notify our concierge desk. To ensure your request is timestamped and prioritized, we require all cancellation notices to be submitted via email:

• Official Email: support@chictendencia.com
• Required Subject: URGENT: Order Cancellation #[Order Number]

Once a valid request is received within the 6-hour window, we will immediately void the transaction and issue a 100% refund to your original payment method.

We can facilitate specific refinements to your order provided it has not yet transitioned into the “Processing” phase at our Tennessee facility. These changes include:

*Note: Once the 6-hour period expires, we recommend utilizing our Free Returns Policy once the package arrives.

If your footwear has already been dispatched from our Antioch hub and handed over to the carrier (UPS/FedEx/USPS), we are incapable of intercepting the shipment. In this scenario:

1. Do Not Refuse Delivery: Refused packages often bypass our automated return scanning and can lead to significant refund delays or loss.
2. Accept & Process: Accept the package and immediately contact us to download and print your Pre-paid Return Shipping Label.
3. Restitution: Upon receipt of the unworn items at our facility, a full refund will be initiated.

Urgent Concierge Support

For the most expedited resolution, please contact our Tennessee administrative office during standard hours.

© 2026 CHICTENDENCIA. ALL MODIFICATION REQUESTS ARE SUBJECT TO THE LOGISTICAL TIMELINES OF THE STATE OF TENNESSEE.