Refund and Returns Policy

RETURNS & REFUND POLICY

At Chictendencia, your satisfaction is our priority. We strive to deliver high-quality products that meet your expectations. Please review our policy below regarding cancellations, returns, and refunds.

1. Order Cancellations

• Cancellation Window: You may cancel or modify your order for a full refund within 24 hours of purchase. Please email us at support@chictendencia.com within this timeframe.
• After 24 Hours: Once the 24-hour window passes, your order enters production and cannot be canceled or modified, as our products are made-to-order.

2. Return Eligibility (180-Day Window)

Our policy is valid for 180 days from the date of delivery. We accept returns under two categories:

1. Damaged, Defective, or Incorrect Items If the issue is our fault, we will provide a full refund or a free replacement.

• Items arrived damaged or defective.
• Incorrect design, size, or material sent by us.
• Significant difference from the product description.

1. Customer Preference / Sizing Issues If you received the correct item but it does not fit, or you simply changed your mind, we do accept returns under the following conditions:

• The item must be unworn, unwashed, and in original condition with tags attached.
• Return Shipping Cost: The customer is responsible for the return shipping fees for preference-based returns.
• Note: We do not offer direct exchanges. You will need to return the item for a refund and place a new order for the correct size/color.

Items NOT Eligible for Return:

• Items damaged by misuse or improper care.
• Items missing original tags or packaging.

3. How to Request a Refund

To initiate a return, please send an email to support@chictendencia.com with:

1. Order Number.
2. Reason for Return: (e.g., “Wrong Size” or “Damaged Item”).
3. Photos/Evidence: Required if the item is damaged or incorrect.

4. The Return Process & Address

1. Approval: Wait for our email confirmation approving the return request (typically within 2–3 business days).
2. Pack & Ship: Once approved, please mail the item(s) to our facility:

Chictendencia Returns Dept. 116 Northpark Ave Summerville, SC 29485 United States

1. Tracking: Please use a trackable shipping service. We are not responsible for items lost during return transit.

5. Refund Processing

• Processing Time: Refunds are issued within 2 business days after we receive and verify the returned item at our facility.
• Refund Amount:
  • For Defective/Wrong Items: We refund the full product cost + original shipping fee.
  • For Change of Mind/Size: We refund the full product cost.
• Bank Processing: It may take 10–15 business days for the funds to appear in your bank account, depending on your financial institution.

6. Contact Information

If you have any questions, please contact our support team:

• Company Name: Chictendencia
• Address: 116 Northpark Ave, Summerville, SC 29485, United States
• Email: support@chictendencia.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)