Shipping & Delivery

SHIPPING POLICY

At Chictendencia, we are committed to making sure your order reaches you quickly and securely. This policy explains how we process, ship, and deliver items purchased from our store.

1. Shipping Carriers

We partner with reliable logistics providers, including USPS, DHL, EMS, and local postal services, to deliver your orders efficiently.

2. Order Processing

• Processing Days: We handle orders from Monday through Saturday, based on Eastern Standard Time (EST).
• Cut-off Time: Orders placed after 5:00 PM (EST) will be processed on the next business day.
• Payment: Orders are only processed after successful payment confirmation.
• Holidays: Please note that our processing center is closed on U.S. federal holidays (e.g., New Year’s Day, Memorial Day, Independence Day, Thanksgiving, and Christmas).

3. Delivery Time & Shipping Fees

We offer a flat-rate shipping option for all orders. Shipping times are estimates and may vary due to carrier delays or external factors.

• Shipping Restrictions: Currently, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, or international locations.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking link.
• Please allow 3–7 business days for tracking information to update once the carrier receives your package.
• If your package is delayed beyond the estimated arrival time, please contact us for assistance.

5. Personalized & Customized Orders

Customized products require extra processing time depending on the design complexity. Please allow additional days for our production team to complete your request before the item is dispatched.

6. Address & Responsibility

• Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.
• Returned Packages: If an order is returned due to an invalid address, re-shipping fees will apply if you wish to have it resent.
• Carrier Redirects: We are not liable for lost or damaged packages if you request a address change or redirection through the carrier after the package has left our facility.

7. Contact Us

For any questions regarding your shipment, please reach out to us:

• Company Name: Chictendencia
• Address: 116 Northpark Ave, Summerville, SC 29485, United States
• Email: support@chictendencia.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)